Privacy policy

Last updated: October 2, 2026

Slotly helps customers book appointments with local businesses. This policy explains what we collect and how we use it.

What we collect

Customers: name, phone number, booking details, selected business, selected service, booking status, support messages, payment reports, evidence submitted by the customer, ratings, and reviews.
Businesses: business name, category, area, phone number, business email, hours, services, license name, license number, license state, approval status, booking activity, owner support messages, and a hashed PIN.
Technical and safety data: timestamps, audit records, SMS opt-out status, and information needed to secure accounts, review reports, and prevent abuse.

How we use it

To create, confirm, manage, cancel, and review bookings.
To verify phone numbers and send transactional text messages through Twilio, including verification codes, booking confirmations, appointment reminders, owner alerts, and support messages.
To review business licenses, approve or reject business accounts, and protect customers and businesses.
To process support requests, payment reports, trust and safety reports, and account deletion requests.
To show reviews. Only the customer's first name, rating, and comment may be shown publicly.

Who we share it with

The business a customer books with, as needed to complete the booking.
Service providers that run Slotly for us, including Render for hosting and Twilio for text messaging.
Authorities, regulators, or legal parties when required by law or needed to protect safety and rights.

We do not sell personal information. We do not sell, rent, or share SMS opt-in data or SMS consent for third-party marketing.

Business license data

Business license information is used for review, approval, trust, and safety. It is not intended for public display unless Slotly explicitly chooses to show a limited trust badge or the business separately provides public license information.

Text messages

By entering your phone number or using booking features, you may receive transactional texts about your bookings or business account. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, or HELP for help.

Keeping and deleting your data

We keep records while needed to operate Slotly, support users, comply with law, and protect the platform. You can request deletion from Delete my data or by emailing support.

Your rights

Depending on where you live, including California under the CCPA, you can ask to see, correct, or delete your personal information. Email us and we will reply within 30 days when required by law.

Children

Slotly is not meant for children under 13, and we do not knowingly collect their information.

Changes

If we change this policy we will update the date above.

Questions? Contact us at support@slotly.help.